Shipping Policy
Shipping Policy for FOXPUP
At FOXPUP, we are dedicated to ensuring that your shopping experience is smooth and satisfying, especially when it comes to shipping your orders. This Shipping Policy outlines the details regarding the shipment of your purchases from our store, providing you with all the essential information to help you understand our shipping procedures and timelines.
Shipping Methods
FOXPUP offers a range of shipping options to accommodate your needs. We ship through reliable carriers to ensure your order arrives safely and promptly. The shipping methods available include:
Standard Shipping: This economical option typically takes between 3-7 business days for delivery.
Expedited Shipping: For faster delivery, we offer expedited options that generally arrive within 1-3 business days.
International Shipping: If you are ordering from outside the United States, we provide international shipping; please note that delivery times may vary based on your location and local customs regulations.
Order Processing Time
Once your order is placed, it undergoes processing before it is dispatched. Orders received before 2 PM EST are processed the same business day. Orders placed after this time will be processed the following business day. Please note that our processing days are Monday through Friday and do not include holidays.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout. You will have the opportunity to review the shipping rates before finalizing your purchase. FOXPUP also provides free standard shipping on orders over $75 within the contiguous United States.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your package in real-time. Be sure to check your spam or junk folder if you do not see this email in your inbox.
Discreet Packaging
At FOXPUP, we prioritize your privacy. All orders are shipped in plain, discreet packaging without any mention of the contents inside. This ensures that no one will know the nature of your purchase upon delivery, allowing for a worry-free shipping experience.
Issues with Delivery
If your package is marked as delivered but you have not received it, we encourage you to first check with your local postal service, as well as neighbors and other locations where the package may have been delivered. If the issue persists, please contact our customer service team within 14 days of the delivery date so we can assist you in resolving the matter.
Returns and Damaged Goods
If you receive a damaged item or an incorrect shipment, please reach out to us at [customer support email] within 7 days of delivery. We will work with you to resolve the issue swiftly, which may include replacing the item or providing a refund, depending on the situation.
Customer Support
For any questions or concerns regarding your order's shipping status, costs, or policies, please do not hesitate to contact our friendly customer service team at [customer support email] or reach us via the contact form on our website. We are committed to providing you with excellent support and ensuring your satisfaction.
Thank you for choosing FOXPUP for your weed accessories. We appreciate your business and strive to make your shopping experience enjoyable, from browsing our products to receiving your order at your doorstep.
At FOXPUP, we are dedicated to ensuring that your shopping experience is smooth and satisfying, especially when it comes to shipping your orders. This Shipping Policy outlines the details regarding the shipment of your purchases from our store, providing you with all the essential information to help you understand our shipping procedures and timelines.
Shipping Methods
FOXPUP offers a range of shipping options to accommodate your needs. We ship through reliable carriers to ensure your order arrives safely and promptly. The shipping methods available include:
Standard Shipping: This economical option typically takes between 3-7 business days for delivery.
Expedited Shipping: For faster delivery, we offer expedited options that generally arrive within 1-3 business days.
International Shipping: If you are ordering from outside the United States, we provide international shipping; please note that delivery times may vary based on your location and local customs regulations.
Order Processing Time
Once your order is placed, it undergoes processing before it is dispatched. Orders received before 2 PM EST are processed the same business day. Orders placed after this time will be processed the following business day. Please note that our processing days are Monday through Friday and do not include holidays.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout. You will have the opportunity to review the shipping rates before finalizing your purchase. FOXPUP also provides free standard shipping on orders over $75 within the contiguous United States.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your package in real-time. Be sure to check your spam or junk folder if you do not see this email in your inbox.
Discreet Packaging
At FOXPUP, we prioritize your privacy. All orders are shipped in plain, discreet packaging without any mention of the contents inside. This ensures that no one will know the nature of your purchase upon delivery, allowing for a worry-free shipping experience.
Issues with Delivery
If your package is marked as delivered but you have not received it, we encourage you to first check with your local postal service, as well as neighbors and other locations where the package may have been delivered. If the issue persists, please contact our customer service team within 14 days of the delivery date so we can assist you in resolving the matter.
Returns and Damaged Goods
If you receive a damaged item or an incorrect shipment, please reach out to us at [customer support email] within 7 days of delivery. We will work with you to resolve the issue swiftly, which may include replacing the item or providing a refund, depending on the situation.
Customer Support
For any questions or concerns regarding your order's shipping status, costs, or policies, please do not hesitate to contact our friendly customer service team at [customer support email] or reach us via the contact form on our website. We are committed to providing you with excellent support and ensuring your satisfaction.
Thank you for choosing FOXPUP for your weed accessories. We appreciate your business and strive to make your shopping experience enjoyable, from browsing our products to receiving your order at your doorstep.