Return & Refund Policy
FOXPUP Refund and Return Policy
At FOXPUP, we are committed to providing our customers with high-quality products and an outstanding shopping experience. We understand that sometimes a purchase may not meet your expectations, and we strive to ensure you are completely satisfied with your order. Please read our Refund and Return Policy below to understand how we handle returns and refunds.
Return Eligibility
To be eligible for a return, you must meet the following conditions:
Timeframe: You must initiate your return within 14 days of receiving your order.
Product Condition: The items should be in their original, unused condition and packaging. For any products that were opened or used, we may not be able to accept returns.
Proof of Purchase: A receipt or proof of purchase is required to process any return.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at [customer support email] to request a return authorization. Please include your order number and the reason for the return.
Once your return is approved, you will receive detailed instructions on how to send your product back to us.
Pack the items securely in their original packaging, including all accessories and documentation.
Refund Process
Upon receiving your returned items, we will inspect them to ensure they meet our return policy requirements. If approved, a refund will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to our error.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Opened or used products
Gift cards
Items damaged due to misuse or mishandling
Exchanges
At this time, FOXPUP does not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original item for a refund and then place a new order for the desired item.
Customer Support
If you have any questions regarding our Refund and Return Policy, please do not hesitate to reach out to our customer support team at [customer support email]. We are here to help you and ensure that your experience with FOXPUP is positive.
Thank you for shopping with FOXPUP! We appreciate your support and look forward to serving you again.
At FOXPUP, we are committed to providing our customers with high-quality products and an outstanding shopping experience. We understand that sometimes a purchase may not meet your expectations, and we strive to ensure you are completely satisfied with your order. Please read our Refund and Return Policy below to understand how we handle returns and refunds.
Return Eligibility
To be eligible for a return, you must meet the following conditions:
Timeframe: You must initiate your return within 14 days of receiving your order.
Product Condition: The items should be in their original, unused condition and packaging. For any products that were opened or used, we may not be able to accept returns.
Proof of Purchase: A receipt or proof of purchase is required to process any return.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at [customer support email] to request a return authorization. Please include your order number and the reason for the return.
Once your return is approved, you will receive detailed instructions on how to send your product back to us.
Pack the items securely in their original packaging, including all accessories and documentation.
Refund Process
Upon receiving your returned items, we will inspect them to ensure they meet our return policy requirements. If approved, a refund will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to our error.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Opened or used products
Gift cards
Items damaged due to misuse or mishandling
Exchanges
At this time, FOXPUP does not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original item for a refund and then place a new order for the desired item.
Customer Support
If you have any questions regarding our Refund and Return Policy, please do not hesitate to reach out to our customer support team at [customer support email]. We are here to help you and ensure that your experience with FOXPUP is positive.
Thank you for shopping with FOXPUP! We appreciate your support and look forward to serving you again.